Customer Support Managers – Your assigned everyday contact person for customer service, quality control, site logistics & service requests. They create, receive and manage service tickets and work with our scheduling and supervision team to guide cleaners & follow through after completion. The also receive & manage the results of all daily site inspections.

Account Managers – Your on-site contact. They perform weekly, bi-weekly or monthly inspections & double check visits.  In these visits they score the quality of cleaning, restock all chemicals & soft goods as well as preventative maintenance on the equipment.  In the event of a serious or emergency call during the day they are dispatched to your location swiftly.

Night Managers – Responsible for training new cleaners, guiding existing staff & covering shifts that may open. They also solve last minute after hours problems. This ensures a smooth transition through staff turnover, after hours guidance to cleaners & prompt solutions to quality control problems found during inspections or that come into our customer support desks.

Skilled Cleaning Technicians – Offering expertise and professionalism our project leaders are the highest-skilled tradespeople at CCA. They perform all seasonal work, equipment maintenance, solve technical or chemical issues & assist on site staff with complex cleaning problems.

Employee Support – If we take care of our team, they will take care of you.  We provide chemical, site logistics and site-specific workflow-based training and dispatch supervisors to assist as required.  Our scheduling & support desks are open after hours when they are working so they have a well prepared professional to receive calls if they have any problems. All staff communication is service ticket tracked just like we do our customers.

Upgraded Security Practices – When screening staff, we partner with a regional investigations company that provides a more in-depth background check than local or national criminal record checks. We provide a $5 million liability coverage and a $50,000 blanket bond to protect our clients in the event of damage or employee theft.

Tablet Based Dispatching – In many cases quality control challenges happen when good staff simply don’t have the information needed to win on your site or verbal communication is the primary way info is communicated.  All scheduling & internal communication is work order & tasked based directly on our teams phones.

Environmental Practices – As industry leaders, we take pride in minimizing our eco-footprint. our cleaning division uses 90% certified environmental products. Periodic work is performed with equipment that reduces harsh chemical usage by close to 80%.

Site Specific Data – At the start of every new contract we input the most important information specific to your site so our employees can win.  This information is directly in front of them on their phone or tablet.